Privacy

1.   About

BuzzPinky, part of BPY Healthcare Limited, is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy, applicable to our website www.buzzpinky.com and affiliated channels, outlines our approach to data protection and how we handle your personal information.

We are dedicated to maintaining the trust and confidence of our visitors and customers, adhering strictly to the principles of data protection and privacy.

2.   Our commitment to privacy

At BuzzPinky, your privacy is paramount. We are dedicated to safeguarding your personal data and ensuring that your interactions with our website are secure and confidential. We comply rigorously with the Data Protection Act 1998, the Global Data Protection Regulation (GDPR), and other relevant laws, ensuring that your personal information is handled responsibly and ethically.

3.   Information collection

We collect various types of information to provide a personalised and efficient service:

•       Personal information: This includes details such as your name, address, telephone number, and email, which you may provide us  through forms, account creation, or email communications.
•       Payment information: We process payment information securely through PCI-compliant payment gateways including PayPal Pro, AmazonPay, PayPal, and Stripe. We do not store sensitive card data on our servers.
•       Browsing information: We collect data related to your website usage, preferences, and browsing behaviour through cookies. This data helps us understand how our website is used and how we can improve our services to better suit your needs.

4.   Use of information

The information we collect is used in the following ways:

•       Order Processing and customer Service: We use your information to process your orders efficiently, provide after-sales service, and communicate with you regarding your orders and inquiries.
•       Marketing and communication: We may use your email address to inform you about our products and services. You will always have the option to opt-in or opt-out of these communications. We utilise Active Campaign for targeted marketing campaigns, ensuring all communications comply with GDPR.

5.   Methods of collection

At BuzzPinky, we collect information through various methods to ensure a seamless and personalised experience for you:

1. Account creation: We gather personal details such as your name, address, and contact information when you register for our services, create an account, or update your account details. This information helps us tailor our services to your preferences and enhance your overall experience with BuzzPinky.

2. Purchase process: During the purchase process, we collect the necessary information to ensure a smooth transaction and delivery. This includes payment information, which is securely processed through our PCI-compliant payment gateways, ensuring the protection of your financial details.

3. Cookies and tracking technologies: We employ cookies and similar tracking technologies to understand your browsing behaviour, preferences, and interactions with our website. This data is crucial for enhancing your browsing experience, personalising our services, and informing our marketing strategies.

6. Data storage and use of information

The information we collect is stored securely, including in locations outside the EU, and is utilised in the following ways to improve our services and your experience with BuzzPinky:

•       Order processing: We use your information to efficiently process and fulfil your orders, providing you with timely updates about the status of your orders.
•       Customer service: Your information enables us to offer personalised customer support, address your inquiries effectively, and ensure that your experience with our services meets your expectations.
•       Marketing efforts: With your privacy as our priority, we may use your information to inform you about new products, services, or offers that align with your interests. We use reputable platforms like Active Campaign for targeted marketing campaigns, ensuring compliance with GDPR and respect for your communication preferences.

7. Children's privacy

BuzzPinky recognizes the importance of protecting the privacy of children. We do not knowingly collect or solicit personal information from those under the age of consent as established by local laws (e.g., under 21 in the US, under 18 in the EU). Our website and services are not designed to attract minors, and we request that those under the age of consent do not submit any personal information to us.

In the event that we learn that we have collected personal information from a minor, we will delete that information as quickly as possible. If you believe that we might have any information from or about a minor under the age of consent, please contact us at Support@buzzpinky.com.

8. User rights

At BuzzPinky, we respect your rights regarding your personal data. You have the following rights:

•       Access: You have the right to request access to your personal data and obtain information about how we process it.
•       Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
•       Deletion: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
•       Restriction: You have the right to request the restriction of processing your personal data under certain circumstances.
•       Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
•       Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time.

To exercise any of these rights, please contact us at Support@buzzpinky.com.

9. Third-Party links

The BuzzPinky privacy policy applies solely to information collected by our website and services. Our website may contain links to other websites not operated or controlled by us. These links are provided for your convenience and do not imply endorsement by BuzzPinky.

We are not responsible for the privacy practices or the content of third-party websites. We encourage you to review the privacy policies of these third-party sites to understand their procedures for collecting, using, and disclosing your information.

10. International data transfer

BuzzPinky may transfer, store, and process your personal data in countries outside of the European Union. We take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

When transferring data internationally, we comply with applicable legal frameworks that ensure an adequate level of protection for your personal data, such as the EU-US Privacy Shield or the use of standard contractual clauses approved by the European Commission.

11 Cookie collection and use

At BuzzPinky, we use cookies and similar tracking technologies to enhance your experience on our website. This section provides detailed information about how we use cookies and how you can manage your preferences.

11. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, mobile) when you visit most websites. They are used to remember your preferences, record what you have put in your shopping cart, and tailor content to your interests.

11.2 Types of Cookies We Use

1. Essential cookies

These cookies are crucial for the core functionality of our website. They enable you to navigate our site, use essential features like the shopping cart, and access secure areas of the website. Without these cookies, our website might not function properly or provide necessary services.

2. Google Analytics cookies

We use Google Analytics cookies to understand how visitors interact with our website. These cookies help us gather information about the number of visitors, the pages they visit, and how they navigate through our site.

This data is essential for us to analyse site performance, identify areas for improvement, and optimise the user experience. The information collected is aggregated and anonymous, ensuring that individual users cannot be identified.

3. Marketing and advertising cookies

These cookies are used to track your browsing habits and preferences, allowing us to show you advertisements that are more relevant to your interests.

They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. By analysing your website behaviour, we can provide personalised marketing content that aligns with your interests and needs.

4. Performance and functionality cookies

These cookies enhance the performance and functionality of our website. They remember preferences you've selected and enable personalised features. For example, they can remember your login details, language preferences, and other customizable site elements. While these cookies improve your website experience, they are not essential to its use.

5. Social media cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks.

They are capable of tracking your browser across other sites and building a profile of your interests, which may impact the content and messages you see on other websites you visit.

12. Your choices regarding cookies

You have the option to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please note that disabling cookies may prevent you from taking full advantage of the website and some of our services.

13. Changes to the privacy policy

BuzzPinky reserves the right to update or change this privacy policy at any time. We will notify you of any significant changes by posting the new privacy policy on our website and, where appropriate, through email notification.

We encourage you to review our privacy policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our services after any changes or revisions to this privacy policy indicates your agreement with the terms of the revised policy.

We ensure that your data is never sold to third parties and is used solely for internal purposes or with our immediate partners to enhance your experience with BuzzPinky. We may share your information with authorised and GDPR-compliant organisations strictly for the purpose of supplying or delivering products and services you have purchased or to provide after-sales service.

For any questions related to GDPR or the use of your data, please reach out to our data controller,

Mr. C A Rice, at Support@buzzpinky.com (subject: GDPR).

This privacy policy applies solely to BuzzPinky's website and affiliated channels. Other websites linked to or from our website have their own privacy policies, which may differ from ours.

This privacy policy was last updated 1/02/2024.